Trucker Broker is a comprehensive professional software system for running a courier broker company. It has all the functions you need that, on one hand, will support the customer experience on your website, on the other, automate all operational, billing and communication processes thereby reducing the costs of your business.
By choosing Trucker Broker you will be able to work with any carrier anywhere in the world, offering services to individuals or businesses, receive payments via online payments and automatically settle with customers for services rendered. The Trucker Broker system will also provide you with updated reports that will allow you to effectively manage your brokerage business. Choose the Trucker Broker system and be a big player on the market. You can’t afford to say no!
The CRM module is extensive individual and institutional clients management, enabling you:
- Customer card management, price lists, payments, offers and contracts, with full possibility of editing customer data, its categorization and history of broadcasts
- Account history management of a given customer,
- The possibility of topping up the customer’s account along with the option of postpaid billing
- Managing access to the broadcasting system for the customer
- Customer service module and reporting of interventions and complaints in courier companies.
The operational module will enable you to manage cooperation at the operational level with each carrier in Poland and abroad, including:
- Management of carriers and all parameters of cooperation
- Provide Click & Collect services and set pickup points for parcels
- Setting the broker’s cost price lists for the individual carrier
The billing module enable fully automatic handling of payment processes, including payment for each single service or in monthly subscription formula, issuing sales documents for customers and exporting data to your accounting system.
- Integration with any online payment provider
- Automatic creation of sales documents and dispatch statements for customers according to defined periods
- Automatic sending of documents to clients
- Integration with the accounting system with the possibility of running individualized invoice numbering.
- Extensive collection management module, along with the option of automatically sending orders to the bank.
The report module will provide full insight into the parameters of sales activities, operational effectiveness of carriers and the profitability of your business:
- Sales reports regarding the structure and turnover of customers, their profitability and converters they use
- Report of reported interventions and complaints of customers along with their processing status
- Shipment report broken down into individual services provided by clients
- Effectiveness and delivery times of individual carriers
- Financial reports, including a report on the level of execution of downloads to customers
- Estimating the profitability of the brokerage service, taking into account the prices of carriers’ services and the value of sales services
You will be able to provide your clients with an advanced application available from the level of your website to handle shipments and manage your account enabling:
- Managing the address book of recipients
- Create individual and serial shipments for all carriers provided by you
- Downloading orders from auction sites (Allegro) and online store platforms
- Ordering couriers’ driveway
- Track&Trace all of clients shipments
- Basic reports of shipment assignments with the option of printing them
- Recharging your account or single payment of shipments
- Browsing the sales documents you have issued
- Administration and changes to your own account