Customer Stories

Learn about companies like yours that saved time, money, and resources, using OpenNet software solutions every day.


InPost is one of the largest logistics operators in Poland, reliably providing courier services dedicated to the e-commerce industry. In its supply network in 2017, nearly 60 million parcels with goods to customers as part of its own network of over 3,000 modern parcel machines, over 2,500 delivery points and 2,500 couriers. As a major player in courier services, InPost is constantly seeking to implement innovative solutions to stay ahead of the competition. The collaboration with Opennet at the complete stage sales, operation and last mile delivery process, using Trucker System as a main one in all aspects of company’s activities and services solutions offered to the customers.

Challenges in the world of InPost

Launch of the courier network in 2015 and rapidly increase the scale of operations (the fastest recorded in the history of CEP in Poland), forcing the rapid delivery of IT solutions, following the growth rate of the organization.
Many IT systems dispersed into particular groups of service, which need to be integrated.
Many innovative optimization solutions that increase the effectiveness of deliveries and productivity as well as the economics of deliveries introduced at one time.

How InPost aimed to optimize chellenges

Trucker Plus System – Complete
MobiCourier – Courier Mobile Application on PDA
MobiCourier – Seasonal Application on Android Smartphone’s
wMag – warehouse scanner application
aMag – warehouse
Trucker Web API
Trucker Operational API
BI Report Module

The results

One operational ecosystem for multi channel delivery models
Improved sales and customer management process
Best delivery quality KPI in next day
Better response to (seasonality) demand fluctuation
Decrease in number of kilometers driven
Increased vehicle capacity utilization

Industry: CEP

About InPost

The leading courier operator  in Poland and first in the Parcel Locker network in Europe and in the world.

Branch Offices – 50
Hubs – 3
Parcel Lockers – over 3000
Collect Points – over 2500
Couriers – over 2500

Services offered:
Local – same day
Domestic – next day with time definited

Number of shipments:
2017 – up to 60 mln

Client voice:

“From the beginning, the Trucker Plus system has been successfully supporting us in every part of InPost’s operation, starting from the sales management stage, operational and logistic processes finaly on settlements with clients ending. The Opennet team immediately and rapidly reacts to all reported changes following the development of services and our business, being a proactive partner for their implementation. In retrospect, choosing Trucker and Opennet as the main operating system provider was one of the best decisions we’ve made. “

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